Your Privacy is Our Priority

Our Commitment to Your Privacy

At GoMo, a technology-forward telecommunications provider, we understand the critical importance of privacy in our interconnected world. Our commitment is founded on transparently handling your data, ensuring robust security, and empowering you with control over your personal information. We strive to bridge communities through accessible, secure mobile services, and that mission begins with safeguarding your trust.

This Privacy Policy serves as our pledge to you, detailing our practices in a clear, concise manner. We continuously review our security measures and internal protocols to exceed industry standards, ensuring your data remains protected from unauthorized access, alteration, disclosure, or destruction. Lumelink adheres to all applicable privacy laws and regulations relevant to our global operations.

For any questions or concerns regarding this policy or your data, please do not hesitate to contact us at info@GoMo.com. This policy was last updated on October 26, 2023.

Information We Collect and Why

To provide our comprehensive mobile top-up solutions, international calling credit, data plan activations, digital payment integration, and wholesale mobile airtime distribution services, GoMo collects various types of information. We only collect data that is necessary for the provision of our services, enhancing user experience, and fulfilling legal obligations.

Types of Data Collected:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, physical address, and payment information (processed securely by third-party payment gateways, we do not store full card details). This is used for service delivery, account management, and fraud prevention.
• Service Usage Data: Information about how you use our services, such as call records, top-up history, data consumption, and digital transaction logs. This helps us to bill accurately, troubleshoot issues, and optimize service quality.
• Device Information: Data like IP address, device type, operating system, and browser type. This aids in security, service optimization, and detection of technical issues.
• Cookies and Tracking Technologies: We use cookies to personalize your experience, analyze website traffic, and understand user behavior to improve our services and marketing efforts. You can manage your cookie preferences through your browser settings.

Our legal basis for collecting and processing data typically includes contractual necessity (to provide you with the services you request), legitimate interests (improving our services, preventing fraud), and explicit consent (for marketing communications, where required).

How We Use and Share Your Information

GoMo uses your collected information primarily to deliver, maintain, and improve our telecommunications services. This includes processing transactions, providing customer support, communicating service updates, and personalizing your user experience.

How Your Information is Used:

• Service Provision: To activate mobile top-ups, process international calling credits, and enable data plans efficiently.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Marketing and Communications: With your consent, to send you promotional offers, news, and updates about GoMo services. You can opt-out of marketing communications at any time.
• Service Improvement: To analyze usage patterns, conduct research, and develop new features and services.

Information Sharing:

We do not sell your personal data. We share your information only when necessary and under strict confidentiality agreements for the following purposes:

• Service Providers: With trusted third-party partners who assist us in operating our business and providing services (e.g., payment processors, cloud hosting providers). These partners are contractually obligated to protect your data.
• Legal Compliance: When required by law, court order, or governmental regulations, to cooperate with law enforcement, or to protect our rights and the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

All third-party data sharing is conducted with strict adherence to data minimization principles and robust data protection clauses.

How We Protect Your Information

GoMo employs a multi-layered security approach to protect your personal information from unauthorized access, use, or disclosure. We recognize that enterprise-grade reliability extends to the security of your data.

Our Protection Measures Include:

• Technical Safeguards: We utilize advanced encryption technologies (e.g., SSL/TLS) for data in transit and at rest, firewalls, and intrusion detection systems to prevent unauthorized access to our networks and systems.
• Physical Security: Our data centers and infrastructure are housed in secure facilities with restricted access, surveillance, and environmental controls.
• Access Controls: Access to personal data is strictly limited to authorized personnel who require it to perform their job functions. All employees receive regular training on data privacy and security best practices.
• Regular Audits & Assessments: We conduct periodic security audits, penetration testing, and vulnerability assessments to identify and rectify potential weaknesses.
• Incident Response: GoMo has a comprehensive incident response plan to promptly address any potential data breaches, mitigate their impact, and notify affected individuals and regulatory authorities as required by law.

While no system is 100% impenetrable, we are continually enhancing our security infrastructure to maintain the highest levels of protection for your data.